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| You never get a second chance to make a first impression; what can you do when your main contact method with your clients is the telephone? |
| Corporate Voicemail etiquette |
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Ideally, you should be recording your private voicemail message daily. You should include the date, your current status and a turn-around time for your return calls. This greatly reduces client frustration and lets them know that you are in the office and available to help them.
- Sample corporate voicemail script;
Monday June 23rd, 2003 You have reached the voicemail box of _____________. I am in the office but temporarily unavailable. Please leave a detailed message including your name and phone number and I will get back to you within 3 business hours. Thank you!
- How to leave an effective voicemail message
One of the key pieces of information that many people fail to leave in a voicemail message is the time and date of the call. Because of today’s busy work environment, many people do not pick up their phone messages until many days later. By putting a firm time in the body of the message you are giving a very useful frame of reference to the person you are leaving the message for.
Also, remember to always leave your name and phone number twice once at the beginning and once again at the end of your message. That way the listener can have a chance to hear your number again in case he missed it the first time around.
- Handling calls from telemarketers
Remember, everyone has a job to do, even the telemarketer. I always take my key from how the telemarketer is treating me – are they being respectful of my time, are they using pressure tactics or just being plain rude. And you never know, they just might have something of interest to you.
- Tips for dealing with difficult callers
We have all had difficult callers, its part of doing business. But what are some of the ways to handle these callers? The best thing to do is remember that you don’t know what has happened during their day to cause them to be as difficult as they are being. Give them the benefit of the doubt and be empathetic and understanding. But, also remember that a place of business is not a place for abuse and it is not acceptable for anyone to be obscene. Be firm, be polite, but don’t be a victim.
- Preparing your staff for your on hold messaging strategy
The last thing you want to do is create an advertising program and then fail to inform the front line workers of everything they need to know. It is vital that your staff know the full content of the program. If the advertisement was done correctly, they will be getting many questions derived from the content of the messages.
View and print the PDF verstion of the free front line checklist!
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